Terms of Service

1. About AlertCheckin

AlertCheckin is a workforce management and geo check-in platform developed and operated by Computer Guardians Pty Ltd (ABN 93 675 153 009), a company registered in Australia ("Computer Guardians", "we", "us", or "our").

AlertCheckin provides subscribing businesses ("Business" or "Client Organisation") with tools to manage field-based employees and contractors, including GPS-based check-in and check-out, geofence alerts, shift scheduling, selfie verification, real-time dashboards, and related workforce visibility features.

The AlertCheckin service is available via:

• The web dashboard at app.alertcheckin.com
• The AlertCheckin mobile application for iOS and Android ("the App")
• Any associated APIs used by the Business's own systems

2. Acceptance of Terms

By registering for, accessing, or using AlertCheckin (including the mobile App), you ("User") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are accessing AlertCheckin as an employee, contractor, or representative of a Business, you represent that you have the authority to accept these Terms on behalf of that Business.

If you do not agree with any part of these Terms, you must immediately cease using AlertCheckin and the App.

3. Eligibility & Authorised Use

AlertCheckin is strictly an enterprise and internal business tool. Use of this platform is limited to:

• Registered Business clients and their nominated administrators
• Employees, contractors, and field personnel who have been explicitly invited and provisioned by an authorised Business administrator

You must be at least 18 years of age or the minimum legal working age in your jurisdiction (whichever is higher) to use AlertCheckin. By using the App or platform, you confirm you meet this requirement.

AlertCheckin is deployed in Australia, India, and other jurisdictions where Client Organisations operate. Users accessing the service from India agree that their use is subject to applicable Indian laws including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.

4. The Service

4.1 Core Features

AlertCheckin provides (depending on the subscription plan):

• GPS and geofence-based employee check-in / check-out
• Selfie capture at check-in and check-out for verification
• Real-time location and status dashboard for managers
• Shift scheduling and public holiday management
• Automated alerts and notifications for missed check-ins or geofence breaches
• Client and work-site management
• Historical check-in logs and reporting
• Internal messaging between team members

4.2 Service Availability

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or emergency fixes which could cause temporary downtime. We will endeavour to provide advance notice for planned maintenance.

4.3 No Consumer Purchases via the App

5. Subscriptions & Billing

5.1 Business Subscriptions

Access to AlertCheckin is provided to Business clients under a subscription agreement. Subscription plans, fees, and billing cycles are agreed upon directly between Computer Guardians and the Business. All subscription payments are processed through secure direct payment channels — not through any mobile app store platform.

5.2 Employee & End-User Access

Individual employees and field staff who access AlertCheckin via the mobile App do so at no personal cost. No payment is ever requested from, or charged to, individual end-users of the App. All commercial arrangements exist solely at the Business account level.

5.3 Refunds

Refund requests from Business clients are handled under the terms of the applicable subscription agreement between the Business and Computer Guardians.

6. User Accounts & Credentials

• Business administrators are responsible for managing user access within their organisation
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify your administrator and Computer Guardians immediately if you suspect unauthorised access to your account
• You must not share your account credentials with any other person
• We reserve the right to suspend accounts where suspicious activity is detected

7. Acceptable Use

You agree to use AlertCheckin only for its intended purpose of legitimate workforce management within your organisation. You must not:

• Use AlertCheckin for any unlawful purpose
• Attempt to reverse-engineer, decompile, or disassemble any part of the platform or App
• Interfere with or disrupt the integrity or performance of the service
• Attempt to gain unauthorised access to systems or data
• Transmit malicious code, viruses, or other harmful software
• Spoof location data or otherwise circumvent geofencing or check-in verification
• Use the platform to monitor individuals without their knowledge, in violation of applicable law
• Resell, sublicense, or commercially exploit the platform without written authorisation from Computer Guardians

8. Location & Biometric Data

AlertCheckin collects GPS location data and, where enabled, facial images (selfies) for workforce verification purposes. This data is collected only:

• From authorised users who have been provisioned by their employing organisation
• For the legitimate business purpose of verifying employee presence at authorised work sites
• With appropriate disclosure to users prior to collection

The collection and use of this data is governed in full by our Privacy Policy. Business clients are responsible for ensuring they have obtained all necessary consents from their employees before enabling location and selfie features.

Computer Guardians processes this data as a data processor on behalf of the Business client (data controller). Both parties agree to comply with applicable data protection laws, including the Australian Privacy Act 1988, the Indian Digital Personal Data Protection Act 2023, and the General Data Protection Regulation (GDPR) where applicable.

9. Intellectual Property

All rights, title, and interest in and to AlertCheckin — including the web platform, mobile application, software, design, trademarks, logos, and content — are owned exclusively by Computer Guardians Pty Ltd. Nothing in these Terms grants you any right to use our intellectual property other than as strictly necessary to use the service for its intended purpose.

Data entered into AlertCheckin by a Business client remains the property of that Business. Computer Guardians does not claim ownership of Business data.

10. Third-Party Services

AlertCheckin may use or integrate with third-party services including mapping services (e.g., Google Maps), push notification services, SMS providers, and cloud hosting. Your use of such services is subject to the relevant third party's terms and policies. Computer Guardians is not responsible for the availability, accuracy, or conduct of third-party services.

The AlertCheckin App is distributed via the Apple App Store and Google Play Store solely as a distribution channel. Apple Inc. and Google LLC are not parties to these Terms, are not responsible for AlertCheckin, and provide no warranty for the App beyond what is required by applicable law.

11. Disclaimer of Warranties

To the fullest extent permitted by law, AlertCheckin is provided "as is" and "as available" without warranties of any kind, either express or implied. Computer Guardians does not warrant that the service will be uninterrupted, error-free, or completely secure.

Nothing in this clause limits any non-excludable guarantee under Australian Consumer Law or other applicable mandatory law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Computer Guardians' total liability to you or your organisation arising from or in connection with your use of AlertCheckin shall not exceed the total subscription fees paid by the Business in the three (3) months preceding the event giving rise to the claim.

Computer Guardians is not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, or business opportunity.

13. Indemnification

You agree to indemnify, defend, and hold harmless Computer Guardians Pty Ltd and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from: (a) your violation of these Terms; (b) your misuse of AlertCheckin; or (c) your violation of any law or third-party rights.

14. Termination

Computer Guardians may suspend or terminate access to AlertCheckin at any time, with or without notice, for violation of these Terms, non-payment, or for any other legitimate operational reason. Business clients may terminate their subscription in accordance with their subscription agreement. Upon termination, the Business's data will be handled in accordance with our data retention policy and the Privacy Policy.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Victoria, Australia for the resolution of any disputes.

For Business clients operating in India, the parties agree to first attempt resolution through good-faith negotiation, and if unresolved, through arbitration in accordance with the Arbitration and Conciliation Act 1996 (India), before resorting to court proceedings.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to Business administrators by email or in-app notification at least 14 days before they take effect. Your continued use of AlertCheckin after the effective date of updated Terms constitutes your acceptance of the changes.